Privacy Policy

Wolfin Textiles respects your privacy and is committed to protecting your personal data. We want you to understand and feel confident about how we collect, store and handle your personal data. This privacy policy will inform you as to how we look after your personal data when you visit and use our website (wolfintextiles.co.uk). Wolfin Textiles Ltd. may change this policy from time to time by updating this page. This page was last updated on 20/05/20.

Third Party Links

Our website may contain links to other websites, but you should be aware that we do not have any control over any other websites. We cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and they are not governed by this privacy statement. 

The data we collect

We may collect the following information about you:

  • Google Analytics: information about your use of this website (including page views, website navigation, referral source, length of visit, geographical location, browser type and IP address).

  • Information that you freely provide to us when sending us an enquiry or a request for samples using one of the forms (including: name, address, phone number and email address).

How we use your personal data

We process this data to allow us to carry out our business, to fulfil your requests and to provide the best online experience to our customers.

  • We use this information to respond to customer enquiries and sample requests

  • We may send invoices and payment receipts to you, and to collect payments from you

  • For customers that have given us consent to send newsletters, we may send promotional emails, special offers or other information that we think may be of benefit to you or that you may find interesting using the email address or postal address that you have provided.

 

Data sharing and storage

While processing customer requests, enquiries, sample requests and orders we use customer address, email and phone number data for contacting our customers and to book delivery with shipping companies that we use, including (but not limited to) Royal Mail, DPD and TNT.

 

We may disclose your personal information:

  • to send invoices to you and to collect payments from you.

  • in connection with any legal proceedings or if we are required to do so by law

  • in order to establish or defend our legal rights (such as providing information to others for the purposes of fraud prevention)

  • We will never provide your personal information to any third parties for the purpose of direct marketing

Your Legal Rights

Customers have the following rights in respect of their personal data:

  • Access to personal data and request a copy of such information.

  • Request correction and updating of personal data.

  • Demand the deletion of personal data, subject to law.

  • Withdraw a consent to process personal data, subject to law.

Wolfin Textiles Ltd. reserves the right to reject any requests in respect of processing personal data which are of a harassing nature, which would prevent us from processing your enquiry or order(s), which are needed to to comply with a legal obligation, or where it would be disproportionately resource-demanding or highly complicated for us to accommodate the request.

Controlling your personal information

We will not sell or distribute your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information if you have chosen to order our newsletter. You may request details of personal information which we hold about you. If you would like a copy of the information held on you or if you have any questions about this privacy policy or wish to have your data removed from our records please email: cotton@wolfintextiles.co.uk or write to us at Wolfin Textiles, Unit 4, Phoenix Works, Cornwall Road, HA5 4UH, United Kingdom. 

How we use cookies

A cookie is small piece of data stored on a visitor's browser, that is used to keep track of their movements and actions on a website. The cookie helps the website owner analyse web traffic and behaviour. We use cookies to identify which pages are being used, which helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Essentially, cookies help us provide you with a better experience whilst visiting our website, by enabling us to monitor which pages you find most useful and which you do not. A cookie in no way gives us access to your computer or any information about you. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The two types of cookies:

Session (Transient) cookies: Cookies which are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
 

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire or until you delete them. These cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific site.

Cookies we collect:

The table below lists the cookies we collect and what information they store.

Cookie Name

svSession

 

hs

 

XSRF-TOKEN

 

smSession

TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

Life span

Permanent

 

Session

 

Persistent cookie

 

Two weeks

 

Permanent

Permanent

Purpose

 

Communication between the site owner and visitor

 

Security

 

Security

 

Identifies logged in site members

Security

 

Security

Contact Us  

E: cotton@wolfintextiles.co.uk

T: 020 8427 7429     

Mon-Thurs 10am-4pm

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Wolfin Textiles Ltd. London, United Kingdom © 2020 by Wolfin Textiles Limited